Brisbane Airport (BNE)
Facilities and Services
(Brisbane, Queensland - QLD, Australia)
Dealing with enormous passengers levels every single day (in the region of 50,000), Brisbane Airport (BNE) has made quite a name for itself in the world of Australian aviation. Facilities have needed to expand in order to meet the demand, and the resident shops and eateries are now supported by a further cluster, based within the neighbouring Airport Village - around 6 km / 4 miles from the Domestic Terminals and some 3 km / 2 miles from the International Terminal).
Expansion plans for the Domestic Terminal Precinct have seen many improvements, with the overall layout being changed from a horseshoe shape into an arrangement in keeping with the other satellites.
Brisbane tourists can make use of the tourist information, the Travelex currency exchange and the airline lounges. There is also a customs enquiries desk, duty free shopping, airline sales desks (Air New Zealand and Qantas) and airline loungers (Qantas Club and Blue Room Virgin Blue).
Airport Information Desks
Tel: +61 (0)7 3406 3190
Brisbane Airport's Visitor Information Centre is located on the second level of Arrivals, where it is operated by staff from Southern Queensland Tourism. Here you can book your accommodation, arrange coach or bus tickets, and passes for theme parks and other attractions.
Shops, Duty-Free and Retail Outlets
Tel: +61 (0)7 3860 5049
Brisbane Airport boasts impressive shopping facilities situated throughout both the International Terminal and Domestic Terminal buildings. These include stores such as Around Australia, Beachculture, Carri On, News Travels, Oroton, Purely Merino, Rip Curl, Wear & When and the World of Chocolate. First Tax and Duty Free outlets (Levels 2, 3 and 4) are also on hand with all of the usual tax-free goodies that travellers have come to love and expect. Close by and well connected by free terminal buses, airtrains and Translink shuttles, the Airport Village boasts many further shopping opportunities.
Bars, Cafés and Restaurants
Feeling hungry and have plenty of time before you plane arrives?! A selection of eateries and coffee shops are located in both terminals. Within the International Terminal you can choose between the likes of Aromas, Brumbys GO, Donut King, Hudson Coffee, Noodle Box, Red Rooster and Subway. There is rather less to choose from when it comes to eating in the Domestic Terminal. The pizzas at Eagle Boys are always popular, and the coffee and sandwiches at Food on 2 are perfect for those with only a few minutes to spare.
Currency Exchange and Banking Facilities
Tel: +61 (0)7 3860 5294
With more than 50 different currencies available for exchange or purchase, Travelex is the place to come to obtain your Aussie dollars, travel insurance and phone cards. Travelex also features a number of cashpoint machines within the Domestic and International Terminals, where you can not only withdraw Australian Dollars, but also Euros, New Zealand Dollars and US Dollars.
Business and Conference Facilities
Tel: +61 (0)7 3406 3066
Business facilities at Brisbane Airport include meeting rooms in the International Terminal (Level 3) - for up to 50 people, spacious airline lounges in the International Terminal - including the Qantas Club lounges, and also further airline lounges in the Domestic Terminal.
Brisbane Airport features plenty in the way of adaptations for travellers with disabilities. These disabled facilities include ramp walkways, aerobridges, wheelchair set downs, easy access for wheelchair users and elevators to all floors. Prior notice (at least 48 hours or more) is expected if you have special requirements that will need to be met.
Other facilities include an airline sales desk, baby changing rooms, a customs enquiries desk, lost property and lost children facilities, spacious airline lounges, a prayer room suitable for all religions, TriTel public pay phones in the International Terminal building, a quarantine enquiries desk, travel insurance and a Tourist Refund Scheme (TFS). Smoking is no longer permitted anywhere onsite or close to any entrance.